Our Values

Trust is the foundation of Cosmas-Hardware.com. Two values guide how we think about your information and privacy:

Your information belongs to you. We collect only what we need to provide our services, and delete or anonymize data when it’s no longer required.

We protect your information from others. We refuse third-party requests unless you permit it or we’re legally required. Where legally allowed, we’ll notify you in advance.

Why We Process Your Information

We process information to fulfill contracts (e.g., ship your order) or for “legitimate interests,” such as:

• preventing risk and fraud
• answering questions and providing support
• providing and improving our products and services
• reporting and analytics
• testing features or additional services
• assisting with marketing, advertising, or other communications

We consider potential privacy risks, offer transparency and controls where appropriate, limit what we keep and share, and use technical measures to protect your information.

Your Rights Over Your Information

Depending on how you use Cosmas-Hardware.com, you may request access, correction, deletion, restriction, or objection to certain uses (e.g., direct marketing). Service levels won’t change if you exercise these rights.

To exercise purchase-related rights, email support@cosmas-hardware.com. We may verify your identity (we discard verification documents after review). To appoint an authorized agent, email us from the address on file and include the agent’s name and email.

If you’re not satisfied with our response, you may contact your local data protection or privacy authority.

How We Protect Your Information

We work hard to protect your information and the integrity of our website. Our platform is hosted by Shopify, Inc., which uses independent auditors to assess security for data storage and systems that process financial information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Learn more about Shopify’s security: shopify.com/security

Cookies & Tracking Technologies

We use cookies and similar technologies on our website and services. Cookies help the site remember your actions and preferences (such as login and region), so you don’t have to re-enter information when you return or browse between pages. We may use strictly necessary, performance, advertising, and social media/content cookies. Cookies also help us understand site usage (e.g., first-time vs. repeat visits).