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SHIPMENT COST: Cosmas-Hardware.com is proud to offer FREE SHIPPING on all orders of just $39 or more. All other orders ship for a low flat rate of just $5.95.
SHIPMENT TIME: Standard Ground shipping typically takes 3-5 business days from the day the order is shipped. The actual number of days in transit depends on the day of the week that your order is placed, and your specific location. 3-5 days in transit is typical, but can vary dependent on your location. Cosmas-hardware.com is not responsible for any labor costs incurred as the result of a shipment that exceeds these estimates.
EXPEDITED SHIPPING: In order to keep our prices as low as possible, we do not offer expedited shipping. Please place your order at least 10 days before you require your order to be delivered for your project.
AVAILABILITY: Most orders ship in 1 business day from the time the order is placed. However, the number of days between when your order is placed and when it is transferred to the shipping carrier will vary dependent upon the time of day the order was placed and the particular items that are being shipped.
SHIPMENT METHOD: We use UPS and USPS shipping services, at our discretion. We will choose the shipping carrier based on the size and weight of your shipment. If you can not receive shipments from a specific shipping carrier, please write those details in the "Comments" section during checkout.
TRACKING INFORMATION: You will receive an email with a tracking number after your items have shipped. If you have not received a tracking number within two business days of placing your order, please contact us at sales@cosmas-hardware.com.
INTERNATIONAL SHIPPING: We do not currently ship outside of the United States.
DAMAGED ITEMS: If you receive a product that has been damaged or is defective, you must email us within 7 days of receiving your order. At Cosmas-Hardware.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item. If for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Cosmas-Hardware.com is not responsible for any labor costs incurred as the result of the shipment or installation of incorrect, damaged, or defective parts.
INCORRECT ITEMS: If you receive a product that is incorrect, or you receive the incorrect quantity of an item, please contact us within 7 days of receiving your order. Please inspect your shipment immediately upon receipt. If, for any reason, your shipment is not correct, we will correct it as quickly as possible. However, we will use Standard Ground shipping when correcting your order, and will not use Expedited Shipping to make the correction. Cosmas-Hardware.com is not responsible for any labor costs incurred as the result of an incorrect shipment.
LOST SHIPMENTS: Cosmas-Hardware.com is not responsible for shipments that have been lost or incorrectly delivered by USPS, UPS, or FEDEX.